Worldwide[Chinese] Contact Us
About Us   |   Engineering  |  Manufacturing   |   Products   |  Contact us
   About Us
   Service Tenet
Our mission is to provide customers with: -

Excellent → Quality;
On Time → Delivery;
Good → Service;
Reasonable → Cost.
KUAIHONG > About Us > FAQ
FAQ
1、We have a mould that was made by another mould maker and it needs a serious repair. Could you do it for us? This way we could check your capability in the field before we decide to place an order for a new mould?
RE: The best solution is to have a mould repaired in the tool shop where it was manufactured. It happens very rarely, but we also can repair moulds made by others.

2. What shall I do if I want to make changes on the mould at a later date?
Re:Changing can usually be made. However, it is best that you try to foresee the changes that may occur so that appropriate adjustment for the future changing in the mould ahead of time.

3、How can I get after service from KUAIHONG ?
Re:If there is a problem that has to be serviced under the warranty obligation, KUAIHONG is dispatching its engineers who can make necessary corrections or repairs. If a change has to be done to the mould on customers' request, the necessary preparations are done in KUAIHONG factory and depending on circumstances either the necessary parts are sent to the customers and changed by themselves or KUAIHONG can dispatch its technicians. And we will offer some damageable spare parts for free.

4、How do you make a quotation?
Re:Majority of mould costs are materials and machining costs. What follows is that the products' structure, materials used, number of cavities, and mould size influence the price mostly. We can make a quotation on the basis of that we know all of those mentioned. For this reason, KUAIHONG provides a detailed calculation of all the costs on quoting. We have specialists in making quotation, and they have 15 years of experience on mould design and mould making.

5、What is the life expectancy of moulds?
Re:Mould life depends on the kind of tooling steel, the precision of mould building and mould maintenance quality during production. Usually plastic injection moulds can stand without a problem 300 thousand shots and die casting moulds 80 thousand shots. The life expectancy can be lengthened or shortened by choosing appropriate steel. KUAIHONG is always guarantying its mould life.

6、Is it possible without a visit in your company to know whether my mould is being built on schedule?
Re:On clients' requests we are giving a detailed mould-building schedule and send weekly reports. The reports may have digital pictures that show the progress of work. Also, we warmly welcome our customers visit our company any time.

7、What kind of payment conditions do you accept?
Re:Usually we accept standard payment conditions - that is: 40% of deposit, 30% on mould trials and 30% before mould delivery. The conditions may be adjusted, especially the bigger contracts. The preferable forms of payment are wire transferred.

8、We make moulds in all kinds of size. What I would like to know is what kind of mould can you manufacture?
Re:We also can make kinds of size moulds, sizes up to 15 tons in weight, also for small, precision parts. Our policy is trying our best to fit the customers' requests.

9、I do not have a drawing of my product only its general idea how it will look like. Can you help and build the mould?
Re:Yes, we have specialists who are very professional in part design. They can design product s according to your ideas.

10、Can you only design a mould for me?
Re:That's no problems for us to design the mould for you. However, we suggest that the customers design and manufacture the tool in the same company so that you can get the best service.

11、Do you build hot runner moulds?
Re:Yes, we build hot runner moulds and are familiar with many different systems such as DME, Mold Master, Master tip, Hasco, Yudo and Husky, etc. The manifold used for your tools is selected to meet your needs.

12、How to delivery samples?

Re:We send sample by UPS, FedEx, DHL. It takes 2-4 days to reach Europe and USA.

13、Do you sign non-disclose agreement?
Re:Yes. We understand the sensitive nature of your design. It is our policy to comply with requests for non-disclosure agreements. If we don't get your approval, we would not disclose any information concerning your product or company to the third party and any copy would be prohibited.

14、Which industries do you serve?
Re: Our customer base is very broad and includes: Commercial/Industrial product, Household Appliances, Medical Equipment, Consumer electronics, Instrumentation, Communication Products, Automotive Spare parts, etc.

15、what kind of capabilities do you have in your facility ?
Re:Our KUAIHONG facility enables us to offer full solutions to our customers with full services of mold making, plastic injection molding:
①Engineering & Technical: Mould Design, Mould Flow Analysis, Product Design, Project Management,Design for Manufacturing, etc.
②Mould Building: Mould size up to 20 Tons, Assembly, Fixtures, Hot-Runner Capability;
③Injection Molding: 802Through 2000 Ton Injection Molding Presses
④Secondary Operations: CNC Machining, Sonic Welding, Heat Staking, Hot Stamping, Pad Printing, etc
⑤Finishing: Water Based Paint, Powder Coat Paint, Spray on Shielding, Product Assembly, etc.
Copyright © SHENZHEN KUAIHONG INDUSTRY CO.,LTD 。 All rights reserved。
Add:kuaiHong industrial park, No.380 Xiangshan Road,Luotian No.3 Industrial area,Songgang Town,Baoan District,Shenzhen city, PRC 518105, China.
Tel:+86 (755) 26062238  Fax:+86 (755) 29936248